Refund policy

Hantyer Press-On Nails Satisfaction Guarantee

No Returns, Problem-First Solutions.

For hygiene and safety reasons, we do not accept returns of any opened or used products. Instead, if there is a problem with your order, we offer a fair financial solution without the need for you to ship items back.

1. Our Policy: Solutions, Not Returns
We believe in resolving issues fairly and efficiently. Instead of returns, we provide refunds based on the nature of the problem. Please contact us to review your case; no return shipping is required.

2. Problem-Based Refund Solutions
Please inspect your order upon arrival. If an issue is found, contact us within 7 days of delivery at balanceandharmonyllc.official@gmail.com with your order number and evidence (photos/video).

Our resolution is based on the problem type:

• Product-Defect Refund (Full Refund): For items that are defective, damaged, or incorrect.

  • Example: Broken nails, missing designs, wrong item shipped.

• Satisfaction-Issue Refund (Partial Refund): For issues related to personal preference that do not constitute a defect.

  • Example: The size does not fit you perfectly, or the color is slightly different from your screen.

• Note: Hantyer Press-On Nails reserves the sole and final right to classify the issue type and determine the appropriate refund amount.

3. Refund Processing
Once a refund is approved, it will be processed to your original payment method within 10 business days.